Terms and conditions

Any ordering on the site https://www.atelier-atayi.com implies the prior acceptance of these terms and conditions.

Consequently, these apply exclusively between the author of the order and ATELIER ATAYI, micro-company Saint-Herblain, France, and this for all past, current or future trade relations. The consumer also acknowledges being informed that his agreement to these terms and conditions does not require his handwritten signature of this document.

These terms and conditions may be modified at any time subject to these changes appear on the site https://www.atelier-atayi.com

When placing an order, the conditions applicable are those in force on the site at the date of the order.

1 / Identity

This website https://www.atelier-atayi.com has been created and is administered by Ayikouélé ATAYI, ATELIER ATAYI representative and not subject to VAT, according to art. 293 B of the CGI.

The head office is located at the home of the designer: Impasse Marie Laurencin, 44800Saint-Herblain, FRANCE.
You can contact the administrator by email at atelier.atayi@gmail.com or by phone at 06 26 29 88

2 / Entry into force

These general terms and conditions express the entirety of the obligations of the parties and enter into force as soon as the order is taken by the customer. These run until the end of the warranties indicated in the paragraph “Right of withdrawal – Article 7” below.

3 / Products

All products offered on the site are from the handcrafted 100% hand made in Nantes, the majority of creations are unique pieces or small series; it is important to note that they can represent a few tiny differences compared to the photos and product sheets of the shop. The products offered are available for purchase anywhere in the world in the delivery areas of the relevant postal services.

4 / Price

All prices are indicated on the website in Euros T.T.C. and do not include shipping costs. VAT is not applicable according to article 293 B of the CGI.
If the delivery takes place outside the territory of the European Union, customs taxes and formalities remain the sole responsibility of the consumer. The consumer then undertakes to check the conformity of the delivery with regard to the country of delivery.

5 / Deadlines, delivery and shipping

After confirmation of order on the site the designer agrees to ship your parcel between 2 to 4 working days depending on the availability of the article and after receipt of payment (except exceptional case of travel or annual leave and in these cases, a note information will be disseminated).
For any custom order manufacturing lead times of 8 to 15 days is added to the aforementioned deadlines and a deposit of 30% of the price fixed on estimate will be paid before any creation launch.

Any order placed is intended for the personal use of the customers or recipients of the products, are prohibited any partial or total resale of the products.

The delivery costs are calculated according to the weight of the order and the country of destination.

All orders are carefully packaged in a bubble envelope for small and medium-sized envelopes, and in cardboard boxes protected by the appropriate packaging for larger parcels.

The tracking number will be sent to you by the designer during the validation of shipment (there may be 1 to 2 days difference with the delay of taking over the delivery service).

For France and Overseas the modes of deliveries proposed are the followed shipment and the Colissimo; for the European Union and the World zones, the modes of deliveries proposed are the international tracking consignment (for the small parcels) and the Colissimo (followed shipment for the larger parcels).

All items are delivered by the competent postal services and respect the deadlines imposed by the deliveryman. The routing of all orders is under the control of the competent service from its point of departure (deposit with the postal services) until its point of arrival (recipient’s mailbox).

The designer therefore discharges all responsibilities in case of loss or theft.

> SENDING FOLLOWING, allows you to follow your order of its support by the postal services until its distribution in your box to the letter.

In case of loss, you can make a claim with the postal services.

In case of breakage caused during the routing, the content of your order is not insured, which implies that no refund from the creator and postal services will be made.

> The COLISSIMO, allows you to follow your order of its support by the postal services until its distribution in your box to the letter, and ensures the contents of your order all along its routing.

6 / Exchange and refund

You have a period of fourteen days from the date of receipt of your order to return products for an exchange or a refund. Personalized products made to order and promotional models are not refundable (a credit will be offered). All items must be returned in the condition in which you received them. Except delivery error on our part, the cost of return are the responsibility of the customer. Beyond the 14 day period, no items can be exchanged or refunded. For the promotion section, a credit will be offered but no refund will be accepted.

7 / Right of withdrawal (France & DOM TOM only)

You have a period of 14 days from the date of receipt to retract except for custom made items and promotions. All returns must first be reported by email to the address: retour@atelier-atayi.com or via the contact section of the site.
Return your item (s) by courier or parcel track to the following address: 13 rue de la planche de ford 44300 Nantes, France.
To benefit from the refund, returned items must be intact and in their original packaging.
You will be reimbursed for all items returned (excluding shipping).

8 / Terms of payment

The ATELIERATAYI website goes through the secure platforms STRIPE for payments by Carte Bleue and PAYPAL, where there is no obligation to subscribe a Paypal account to place an order. They are secure online payment infrastructures certified PCI Level 1 (highest security level).


> CB Secure with STRIPE, when ordering, you will need to enter your bank details to proceed to the secure payment of your order.

> PAYPAL, after having validated your order, you can make your payment by Carte Bleue by selecting on the window of the platform

“I do not have a paypal account” or “Pay without opening an account”.

CHECK (France & Dom-Tom Only) – This method of payment is only available on request by email, the order will be sent after receipt and receipt of your payment. Any order not settled within 7 days will be automatically canceled.
Address sending the payment by check payable to Ayikouélé ATAYI in payment of the amount in euros including the order, including postage, to:

Impasse Marie Laurencin Saint-Herblain, FRANCE 44800.

9/ Terms and conditions

“ATELIER ATAYI” – Impasse Marie Laurencin Saint-Herblain, FRANCE 44800  

Phone: +33 06 26 29 14

E-mail: atelier.atayi@gmail.com